D4CDB offers affiliated practices…
Billing/Collections – We manage all cash posting for patient and insurance to ensure the accuracy of our patient’s ledger, while also ensuring all dentists, orthodontists and locations are credentialed with each of our contracted payers. Additionally, this team strives to make the financial part of the patient’s visit a streamlined process by offering online bill pay, monthly statements, claims processing and customer service to answer any billing questions.
Call Center – Often the first contact a patient makes with office and the point of contact for parents, the Patient Loyalty Call Center gives every caller superior customer service. We are an integral part of the everyday workings of all Atlanta Dentistry for Children locations, as well as a resource and support system for many brands in other states. We assist many locations with registering and scheduling new patient appointments, scheduling/rescheduling recall appointments and treatment, and confirmation calls. We also verify insurance, records releases, and school forms and excuses.
Operations – Under the direction of the clinical director and owner, we provide a robust level of operational support, including recruiting and placement of highly trained clinical teams with certificated skill levels. We use proprietary training systems with check-offs that often exceed regulatory standards, ensuring the best employee placement.
We also manage all clinical staff, including reprimands, reviews, schedules, uniforms, training, and yearly meetings. Other operations include billing, operational compliance systems, and customer service satisfaction standards, which are measured, benchmarked, and reported.
Our clinical flow and management systems are tuned to your needs and have highly trained professionals with leaders for all clinical functional areas. We also provide payer reimbursement rate negotiation and management, as well as patient communication and correspondence, as it relates to doctor changes, office closings, etc.
Not only is our patient schedule optimization based upon decades of experience, but we can also build teams, and provide processes and procedures to ensure the success of each location. We work closely with marketing to provide specific feedback, as it pertains to each location and each brand, and we serve as the liaison between doctors and staff to solve problems and create successful teams at all offices.
Compliance – We provide timely and appropriate responses to compliance issues and concerns. We also assess, analyze, and respond to emerging risks and regulatory developments.